Business Process Improvement Lead
Company: VirtualVocations
Location: Cleveland
Posted on: February 20, 2025
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Job Description:
A company is looking for a Lead, Business Process
Improvement.
Key Responsibilities
Drive large-scale, cross-functional improvement projects to enhance
customer support
Implement process improvement projects using Lean Six Sigma
methodology
Analyze process data and establish Key Performance Indicators
(KPIs) to measure success
Required Qualifications
Master/Bachelor Degree in Engineering or Science (Industrial
Engineering preferred) and/or 8+ years of post-graduate experience
in operations
Lean Six Sigma Green Belt or Black Belt Certified or equivalent
experience
Advanced knowledge of customer service and contact center
operations
Proven track record of developing and improving processes with
positive impact on business metrics
Experience in project management and leading cross-functional
teams
Keywords: VirtualVocations, Cleveland , Business Process Improvement Lead, Other , Cleveland, Ohio
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