Durable Medical Account Specialist
Company: Akron Children's Hospital
Location: Akron
Posted on: April 24, 2025
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Job Description:
Summary:The Durable Medical Account Specialist will play a
crucial role in customer intake and resupply. The ideal candidate
will be reliable, self-motivated, have exceptional customer service
and administrative skills, experience in the healthcare industry,
and knowledge of Medicare, Medicaid, Private Insurance and Private
Pay Billing. Attention to detail and team collaboration is required
to ensure accurate and proper transfer of personal healthcare
information, obtainment of insurance authorizations, order
processing, and fulfillment. - Responsibilities: - Provides
superior internal and external customer experience; prioritizing
communication and maintaining professionalism - Receives and
reviews durable medical equipment/home medical equipment (DME/HME)
referrals and resupply requests to determine eligibility - Verifies
benefits and obtains authorization for new and existing patients -
Enters and manages personal healthcare information/medical
documentation in ERM system - Collaborates with referral sources
and providers to obtain certificate of medical necessity (CMN)
documents, clinical documentation, and orders - Confirms all
patient account information is accurate and complete in
collaboration with billing to ensure reimbursement for supplies -
Builds sales order templates; manages and processes new, existing,
and refill orders - Provides customer/patient with product
education as necessary - Monitors and advances work in progress
(WIP) states. - Effectively communicates and collaborates with team
members to drive results - Complies with laws and regulations and
upholds all compliance and accreditation standards - Other duties
as required/assigned.
Keywords: Akron Children's Hospital, Cleveland , Durable Medical Account Specialist, Healthcare , Akron, Ohio
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