General Manager

Company: The Woodhouse Spas Corporation
Location: Cleveland
Posted on: April 2, 2025

Job Description:

Benefits:

• 401(k) matching
• Bonus based on performance
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Vision insuranceThe Woodhouse Day is currently hiring a General Manager.Want to work at America's best day spa?Ready to do what you love?Ready to make a difference and be an important part of our Team?Come join The Woodhouse Day Spa, which has once again been voted America's Favorite Day Spa! We have also been awarded America's Favorite Multi-location Day Spa by American Spa Magazine's Professional Choice Awards.We are hiring for Full Time and Part Time Nail Technician. We are a natural nail spa and do not do acrylic nails.At The Woodhouse, we value our team members and strive for excellence with every guest experience.Share with us your unique talents and professionalism, and in return, we will train you in "The Woodhouse Way," providing you with the tools, knowledge, and intention that will help you deliver the best guest experience each and every time. We are a company that recognizes, rewards, and celebrates with you along the way-as you excel and grow in your talents, opportunity will follow you.The Woodhouse Day Spa is the leader in affordable luxury. The willingness to serve and the ability to deliver are the core of our company's mantra. We are seeking passionate, enthusiastic individuals driven by intention and guided by excellence to join our team today. Want to be more than just a number? Then you should consider joining the Woodhouse Family today!Job DescriptionGeneral ManagerPurpose:The General Manager is responsible for the daily organization and management of the team members, guests, schedule, inventory, and management software. The GM is responsible for training the team members on all their job responsibilities and ensuring that the performance of their duties is held to the proper standards as set forth in the operations manual.Responsibilities:
  • Hire and train new team members
  • Coordinate therapists' schedules
  • Prepare franchise management control reports
  • Ensure treatment protocols are followed
  • Ensure the cleaning, repairing, and maintenance of operating equipment, as well as maintenance of premises
  • Ensure all front office procedures are adhered to
  • Ensure laundry services are completed daily
  • Place local area advertising when needed
  • Ensure guest service standards are upheld daily
  • Ensure quality control standards are upheld daily
  • Ensure the safety of guests and team members by adhering to the Safety and Security Policy
  • Prepare for on-site inspections and meet with inspectors
  • Prepare purchase and receiving orders for back bar and retail inventory
  • Ensure the organization and presentation standards for retail inventory are adhered to
  • Manage the inventory database on computer software
  • Perform daily closeout procedures on computer software
  • Perform duties of Spa Coordinator and/or Spa Concierge when needed
  • Maintain organization of break room and office area
  • Perform Neighborhood Marketing
  • Educate guests on spa services and retail products
  • Ensure proper lighting, music, cleanliness, and aromatherapy as set forth in the AmbianceStandards
    • Abide by all protocols set forth by THE WOODHOUSE SPAS CORPORATIONWork Hours:Varies day to day to meet the demands of the spa, which is open from Monday - Saturday 9:00 a.m. - 8:00 p.m. and Sundays from 9:00 a.m. - 5:00 p.m.Organizational Relationship:The General Manager reports directly to the Operating Principle.Woodhouse Perks include:
      • Competitive Pay (W-2, no 1099)
      • Paid vacations for full-time employees
      • Generous discounts and opportunities to enjoy services and products
      • "The Woodhouse Way" paid training program
      • Working in a new state-of-the-art facility
      • Ongoing training opportunities on the Woodhouse University website
      • Health/dental/disability/life and critical care insurance
      • 401K - matchingThe Woodhouse Day Spa is an Equal Opportunity Employer and is a drug-free and smoke-free workplace.
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Keywords: The Woodhouse Spas Corporation, Cleveland , General Manager, Executive , Cleveland, Ohio