Digital Engagement Manager

Company: VirtualVocations
Location: Cleveland
Posted on: February 18, 2025

Job Description:

A company is looking for a Digital Engagement Manager to drive digital programs across the customer lifecycle.

Key Responsibilities

Develop, deliver, and report on digital programs to drive user adoption and growth
Analyze trends and execute strategies for scalable digital engagement
Implement continuous improvement processes based on customer feedback and industry best practices

Required Qualifications

5+ years of experience in Customer Success or Customer Training & Enablement
3+ years of experience in defining success criteria and KPIs
3+ years of experience in agile project management
3+ years of demonstrated analytical skills and data-driven decision making
Gainsight Level I Admin certification required

Keywords: VirtualVocations, Cleveland , Digital Engagement Manager, Executive , Cleveland, Ohio

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